Fairway opens branch in Little Falls

9 Apr 2023

New Business, News, Business, Economic Development

Last year, Senior Loan Originator Patience Svor and Assistant Loan Officer Lora Murray decided it was time for a new adventure. Leaving the large mortgage lender company Svor had worked at for 13 years and having been in the business for 29 years, she and Murray, who previously worked at a bank, went through the licensing phase to become individually certified.

“Then we had to get the branch licensed, so we could do government loans. It took a little bit of time to get everything in here and set up, but it worked out well,” Svor said.

The Fairway Independent Mortgage Corporation branch in Little Falls opened Oct. 15, 2022.

Svor said one of the reasons she opted to work as an independent branch of Fairway comes down to providing excellent customer service. The common practice in large mortgage companies is that often if the loan officer needed an answer for his or her client, they’d have to go through a chain of people before actually being able to move forward with an application or take another action.

“You couldn’t just pick up the phone and call the person you needed an answer from directly. You had to call one person, who had to call another, who had to contact yet another,” she said.

The result was that it simply took longer than it needed to take, she said.

One of the many things Svor and Murray love about Fairway, they said, is the fact that it is owned by its founder, Steve Jacobson, and operates with the same core values Murray and Svor hold.

The 10 core values of Fairway include humility first; foster growth and knowledge; have fun; create an amazing experience for you; speed to respond; seek wise counsel; respect, listen and stay balanced; committed to serve; consistent, honest communication; and family focused.

“We strongly believe that the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we interact with each other and serve our customers, team members and local communities,” said Svor. “We strive to make our team and customers feel a part of the Fairway family, while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day. It’s what we do and who we are.”

Read the full article here.